Customer Service Representative - Virtual Process (No BPO Experience Required)

Are you looking to kickstart your career in customer service with a company that values your growth and well-being? STACKph is hiring Customer Service Representatives for a fully virtual process, offering comprehensive training, mentorship, and a supportive team. As a Customer Service Representative at STACKph, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Located across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, our virtual team works together to provide exceptional service. Join us and be part of a company that invests in your development and work-life balance.

In this role, you'll handle incoming calls, emails, and chat queries, providing timely and accurate responses. You'll also assist with troubleshooting and issue resolution, ensuring our clients have a seamless experience. Our team uses tools like Zendesk, Slack, and Google Workspace to streamline communication and support. With regular feedback and performance reviews, you'll have the opportunity to grow and excel in your customer service career.

STACKph is committed to creating a positive and inclusive work environment. We offer competitive pay, flexible working hours, and the chance to work with a dynamic team. If you're passionate about customer service and eager to make a difference, we'd love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chat queries with professionalism and efficiency.
• Provide timely and accurate responses to customer inquiries.
• Assist with troubleshooting and issue resolution to ensure a seamless customer experience.
• Use tools like Zendesk, Slack, and Google Workspace to manage and track customer interactions.
• Collaborate with the team to continuously improve service quality and customer satisfaction.
• Participate in regular training and mentorship programs to enhance your skills and knowledge.
• Maintain a high level of confidentiality and adhere to company policies and procedures.
• Provide regular updates on customer interactions and performance metrics.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and multitasking abilities.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Familiarity with CRM systems and customer service software is a plus.
• Ability to work flexible hours and meet tight deadlines.

🛠️ Keahlian

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